Question 1

What is Flatflo?

Accepted Answer

Flatflo is a complete AI-powered strata management platform that lets Australian Owners Corporations self-manage their properties. It covers financials, compliance, meetings, maintenance, and owner communications — all controllable through AI chat or WhatsApp.

Question 2

Can I really manage my strata through WhatsApp?

Accepted Answer

Yes! Owners can check balances, lodge maintenance requests, receive notices, and even cast ballot votes — all through WhatsApp. Managers can send levy reminders, broadcast notices, and get status updates via chat.

Question 3

Do I need a strata manager to use Flatflo?

Accepted Answer

No! Flatflo is designed for self-management. The AI handles tasks that typically require a professional manager — drafting minutes, checking compliance, generating reports, and answering legislative questions.

Question 4

Which Australian states and territories are supported?

Accepted Answer

NSW, QLD, WA, SA, TAS, ACT and NT. Victoria is coming soon, and Victorian owners can join the waitlist when signing up. The system automatically adapts terminology, forms, notice periods, and compliance requirements based on your property's registered jurisdiction.

Question 5

Does Flatflo produce OC certificates (s184, s205 and others)?

Accepted Answer

Yes. Flatflo generates the statutory certificate for your state — Section 184 in NSW, Section 205 in QLD and the equivalents elsewhere — straight from your levy and insurance records.

Question 6

How does the AI meeting assistant work?

Accepted Answer

During your AGM or committee meeting, the AI tracks your agenda and resolutions, manages votes with unit entitlement weights, and generates legislatively compliant minutes that you can approve and distribute immediately.

Question 7

Can I migrate from my current strata manager?

Accepted Answer

Yes. Our onboarding process helps you set up your OC, import lot rolls, and configure admin and capital works funds. Most properties are fully operational within 15 minutes.

Question 8

How much does Flatflo cost in Australia?

Accepted Answer

$9.99 per lot per month for 1–10 lots, $8.99 for 11–50, and $7.99 for 51–200 (incl. GST). Pay yearly and save 10%. Over 200 lots, contact us.

Question 9

Is there a minimum monthly charge?

Accepted Answer

Yes. The minimum is $39.00 per month per Owners Corporation (incl. GST). Smaller buildings pay the minimum; larger ones pay per lot.

Question 10

Can Flatflo do the admin for us?

Accepted Answer

Yes. Add Admin Assistance for $5.00 per lot per month on top of your platform fee (incl. GST), with no separate add-on minimum. The base platform minimum of $39.00 still applies. Our team prepares levies, processes invoices and helps with bank reconciliation. Your committee still approves every payment; Flatflo never holds building money.

Question 11

How does the 30-day free trial work?

Accepted Answer

Create your account, verify your email and phone, then set up your Owners Corporation to begin your 30-day free trial. No credit card is required and there is no automatic charge when the trial ends. Contact us to arrange a paid plan in AUD if you want to continue.

Frequently asked questions

Frequently Asked Questions

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