Question 1

What is Flatflo in the UK?

Accepted Answer

Flatflo is an AI-run block management platform for Residents' Management Companies, RTM companies and commonhold associations. Directors run service charges, consultations, repairs and AGMs in one place.

Question 2

Does Flatflo handle Section 20 consultations?

Accepted Answer

Yes. Flatflo runs the Section 20 process under the Landlord and Tenant Act 1985 — notice of intention, estimates and award notices — with the statutory 30-day periods tracked for you.

Question 3

Are service charge demands compliant?

Accepted Answer

Demands include the required summary of tenants' rights and obligations and the landlord's name and address, as the Landlord and Tenant Act 1987 requires.

Question 4

Does Flatflo help with the Building Safety Act 2022?

Accepted Answer

Flatflo keeps fire risk assessments, safety case documents and inspection dates in one record with reminders, so directors can show what's been done.

Question 5

Can RTM and RMC directors self-manage?

Accepted Answer

Yes. Volunteer directors can run the block themselves, or use Flatflo alongside a managing agent to keep oversight.

Question 6

How are reserve funds handled?

Accepted Answer

Flatflo tracks reserve (sinking) fund contributions separately from day-to-day service charges and shows the balance at any time.

Question 7

What about the Leasehold and Freehold Reform Act 2024?

Accepted Answer

We follow the changes as they come into force — including new transparency rules for service charges — and update templates automatically.

Question 8

How much does Flatflo cost in United Kingdom?

Accepted Answer

£4.99 per flat per month for 1–10 flats, £4.49 for 11–50, and £3.99 for 51–200 (incl. VAT). Pay yearly and save 10%. Over 200 flats, contact us.

Question 9

Is there a minimum monthly charge?

Accepted Answer

Yes. The minimum is £20.00 per month per Residents' Management Company (incl. VAT). Smaller buildings pay the minimum; larger ones pay per flat.

Question 10

Can Flatflo do the admin for us?

Accepted Answer

Yes. Add Admin Assistance for £2.50 per flat per month on top of your platform fee (incl. VAT), with no separate add-on minimum. The base platform minimum of £20.00 still applies. Our team prepares service charges, processes invoices and helps with bank reconciliation. Your committee still approves every payment; Flatflo never holds building money.

Question 11

How does the 30-day free trial work?

Accepted Answer

Create your account, verify your email and phone, then set up your Residents' Management Company to begin your 30-day free trial. No credit card is required and there is no automatic charge when the trial ends. Contact us to arrange a paid plan in GBP if you want to continue.

Frequently asked questions

Frequently Asked Questions

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