Question 1

What is Flatflo in the UAE?

Accepted Answer

Flatflo is an AI-run platform for owners associations in jointly owned properties. Owners committees and managers run service charges, general assemblies and facility maintenance in one place.

Question 2

Does Flatflo follow Dubai Law No. 6 of 2019?

Accepted Answer

Yes. Workflows follow the general assembly, owners committee and service charge structure of Dubai's Jointly Owned Real Property law.

Question 3

Does it support RERA and Mollak?

Accepted Answer

Flatflo prepares service charge budgets in the format RERA reviews and keeps records ready for Mollak reporting.

Question 4

Can large towers use Flatflo?

Accepted Answer

Yes. Flatflo handles towers with hundreds of units, multiple contractors and large general assemblies. For over 200 units, we offer custom pricing.

Question 5

How are general assemblies run?

Accepted Answer

Flatflo sends notices, manages attendance and proxies, records votes and drafts minutes for the owners committee to approve.

Question 6

Can it manage facility contractors?

Accepted Answer

Yes. Track contracts, maintenance schedules, civil defence certificates and contractor insurance in one place.

Question 7

Is VAT included in the price?

Accepted Answer

No. Prices are shown in AED before VAT; 5% VAT is added at checkout.

Question 8

How much does Flatflo cost in Dubai & UAE?

Accepted Answer

AED 23.99 per unit per month for 1–10 units, AED 21.99 for 11–50, and AED 19.99 for 51–200 (excl. VAT). Pay yearly and save 10%. Over 200 units, contact us.

Question 9

Is there a minimum monthly charge?

Accepted Answer

Yes. The minimum is AED 95.00 per month per Owners Association (excl. VAT). Smaller buildings pay the minimum; larger ones pay per unit.

Question 10

Can Flatflo do the admin for us?

Accepted Answer

Yes. Add Admin Assistance for AED 12.50 per unit per month on top of your platform fee (excl. VAT), with no separate add-on minimum. The base platform minimum of AED 95.00 still applies. Our team prepares service charges, processes invoices and helps with bank reconciliation. Your committee still approves every payment; Flatflo never holds building money.

Question 11

How does the 30-day free trial work?

Accepted Answer

Create your account, verify your email and phone, then set up your Owners Association to begin your 30-day free trial. No credit card is required and there is no automatic charge when the trial ends. Contact us to arrange a paid plan in AED if you want to continue.

Frequently asked questions

Frequently Asked Questions

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